Contact
Contact form
Order and delivery
Order tracking
You will receive an email from our courier company with the tracking number once the order has left the warehouse.
If the tracking number does not work, please try again after a few hours, as it may take a while for the system to update the latest information.
SHIPPING TIME AND EXPENSES
You can check the different shipping times and rates in the followingtable.
Order modification and cancellation
Order preparation is fast, so we cannot guarantee that we will be able to get to you in time to make the change or cancel it.
Once an order has been processed, no changes or cancellations can be made, however, please do not hesitate to contact our Customer Service team at info.reideyewear@gmail.com and we will do our best to accommodate your request.
CUSTOMS CLEARANCE
When making a purchase from abroad, customs duties and taxes may be incurred, which does not depend on Reideyewear but on the policies of each country.
Before finalizing the purchase, at the moment of choosing the shipping method, a notice will appear in case of incurring any type of expense related to customs or customs taxes not included.
Exchanges and returns
RETURN AND EXCHANGE POLICY
You have 30 days from the day you receive your order to make a return or exchange.
To proceed with the return or exchange you should send the order to our offices (with the company of your choice) and, upon receiving it and checking that it is in good condition, we will refund the money or proceed with the exchange.
Please note that, in order to accept the exchange or return, the product must be in perfect condition, without signs of use, and inside their respective boxes, as you received it.please attach a NOTE TO THE PACKAGE: Indicating if it is Return or Exchange (which model you want) / Full Name / Order number. In case the order has been shipped to USA, please send us an email to info.reideyewear@gmail.com with your order number, the item you want to return or exchange and the item you wish to receive in the case of an exchange.
*Please remember that unless the return or exchange is due to manufacturing reasons or errors on our part, the cost of the return will be assumed by the customer.
ERRONEOUS ORDER
In order to speed up the resolution of the incident, it will be very helpful if you indicate the order number and send us a photo of the product and another photo of the back of the box where you can see the label.
In addition another photo of the temple where you can see the serial number of the same, (in the case of a pair of glasses).
REFUND
If your return is approved, a refund will be issued within 7 business days via the same payment method used to make the purchase.
You will be notified by email of the transaction.
Once the refund is issued, it will be effective within 1 to 10 business days (depending on the bank to which the refund is issued).
PRODUCT INFORMATION
MEASUREMENTS
You can check the measurements of a specific product in the characteristics section of its product page.
REIDEYEWEAR LENS PROTECTION
REIDeyewear sunglasses lenses have a UV400 protection filter that protects 100% of ultraviolet radiation and are approved by the European Union.
In the case of polarized lenses, they also benefit from a polarized filter, which is ideal for reducing reflections caused by the sun on water, snow, and metallic surfaces, but also flashes produced by intense lights, all thus reducing visual fatigue.
REIDeyewear lenses are manufactured with the most advanced international AntiScratch coating technology, which provides an extra layer of protection, improving resistance to heat, humidity, bumps, and scratches.
Its oleophobic coating layer provides smoothness and makes it difficult for dirt to adhere, keeping away water, oils, and sweat stains, which can be easily wiped off without leaving a trace.
Our sunglasses comply with the following quality standards: ISO 9001, ISO 9002, European Standard EN ISO 12312-1:2013, American Standard ANSI Z80.3:2008, and Australian Standard AS/NZS 1067:2003.
PRESCRIPTION LENSES
Rabelli does not offer prescription lenses as we do not make prescription lenses.
However, in case you want to change the lenses in your optician's shop, we recommend that you choose metal, acetate, or bio-acetate glasses.
WARRANTY AND REPAIR
CONTENT AND DURATION OF THE WARRANTY
REIDeyewear offers a lifetime warranty on all its glasses and chains, covering soldering points that fail due to manufacturing defects. This warranty does not cover normal wear and tear, including lens scratches, broken lenses, or damage caused by abuse or mistreatment.
Both warranties will be valid only when contacting Customer Service, indicating the defective product along with proof of purchase and a photo of the product.
*REIDeyewear reserves the right not to offer the warranty service free of charge if the indicated documents are not presented or if the information they contain is incomplete or illegible.
WARRANTY LIMITATIONS
This warranty does not cover any of the following:
- Defects and damage due to loss, theft, fire, water, or natural catastrophe.
- Breakdown or damage caused by improper use, lack of care (knocks, crushing, dents, broken glass...), or accidents.
- Defects and damage due to normal wear and tear - consumables (components that are expected to require periodic replacement during the life of the product).
DEFECTIVE PRODUCT
In the event that you have received a defective product, we recommend that you contact our customer service team through our email address info.reideyewear@gmail.com.
In order to speed up the resolution of the incident, it will be helpful if you indicate the order number and send us a picture of the product and another image of the back of the box where you can see the label.
In addition to another photo of the temple where you can see the serial number of the same, (in the case of a goggle).